refund policy

Products are refundable or exchangeable within 10 days of purchase. Except for defective products, any refunds or exchanges are subject to a 10% re-stocking fee and any shipping and handling charges are not refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned on the original crating or pallet if applicable.

Consumables, safety equipment, gift cards, software downloads, Items on clearance, and items with expiration dates are not returnable.

To complete your return, email us first. projects@entfab.com shipments received without proper notification may not get refunded to the proper account.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at projects@entfab.com.

Shipping 
To return your product, you should mail your product to: 1408 Summit Ave. Plano Texas US 75074

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.